Shipping Policy
Complete delivery guidelines, tracking procedures, and Shop-n-Win eligibility requirements.
🚨 Mandatory: Unboxing Video Required
For any damage or missing item claims, you MUST provide a continuous, unedited unboxing video showing the entire package opening process.
Claims without proper unboxing video evidence are automatically rejected.
📑 Quick Navigation
📊 Delivery Timeline Estimates
*Business days only. Excludes weekends and public holidays.
🚚 Our Courier Partners
| Courier Partner | Coverage Area | Average Delivery Time | Reliability Rating |
|---|---|---|---|
| Trax | Major Cities | 3-7 Days | High |
Order Processing Time Framework
Standard order processing timelines and verification procedures
1.1 Standard Processing Window
All orders undergo systematic processing:
- Processing time: 24-48 hours during business days (Monday-Friday)
- Orders after 5:00 PM counted for next business day
- Weekend/holiday orders processed next business day
- Order confirmation email with timeline sent immediately
1.2 Processing Delay Factors
Processing may be extended due to:
- Sales events and promotional volume spikes
- Inventory verification and quality assurance
- Payment verification and fraud prevention checks
- Customer information validation requirements
Processing delays caused by incomplete/inaccurate customer information are customer responsibility.
Delivery Timeline Estimates
Location-based delivery time estimates and courier partner operations
2.1 Regional Delivery Estimates
Estimated delivery times by region (business days):
These are courier-provided estimates, not guaranteed delivery dates.
2.2 Peak Season Considerations
Timeline extensions during peak periods:
- Eid festivals and religious holidays
- National sales events (11.11, 12.12)
- Black Friday and seasonal promotions
- Courier operational capacity constraints
Mega Prize Mall assumes no liability for courier-caused delays beyond our direct control.
Shipping Charges & Payment Methods
Shipping fee structure and payment method-specific charges
3.1 Shipping Fee Structure
Standard shipping charge calculation:
- Location-based fixed shipping charges
- Order value thresholds for free shipping eligibility
- Promotional free shipping during specific campaigns
- Clear display during checkout process
3.2 COD Service Charges
Cash on Delivery additional fees:
- Courier-imposed COD service charges
- Percentage-based or fixed fee structure
- Dependent on courier service area policies
- Displayed during checkout before confirmation
COD availability subject to courier service area restrictions and verification.
Order Verification & Security Protocols
Order confirmation, fraud prevention, and verification procedures
Systematic verification process for order security:
- Shipping address validation and geolocation check
- Active contact number verification via SMS/call
- Order detail confirmation for accuracy
- COD amount and payment method validation
Verification Failure Scenarios
Unverified orders face these actions:
- Processing suspension pending clarification
- Automatic cancellation for suspicious patterns
- Account review for fraud prevention
- Documentation request for high-value orders
Accurate contact information is mandatory for order processing completion.
Order Tracking & Status Updates
Real-time tracking systems and status notification procedures
Comprehensive tracking provided post-shipment:
- Tracking link SMS/email within 12-24 hours of shipment
- Real-time updates via courier partner systems
- Status notifications at key delivery milestones
- Estimated delivery date updates
Tracking Limitations
Important tracking system considerations:
- Tracking data controlled by courier partners
- Updates may have 12-24 hour delay periods
- Technical glitches may temporarily affect tracking
- Remote area tracking may have limited updates
Mega Prize Mall cannot modify or override courier-provided tracking information.
Delivery Attempt Procedures
Courier delivery attempts, RTS policies, and customer coordination
6.1 Delivery Attempt Protocol
Standard delivery attempt methodology:
- 2-3 delivery attempts on consecutive business days
- SMS notification before each delivery attempt
- Phone contact attempt by delivery personnel
- Delivery window communication where possible
Failed Delivery Scenarios
Common delivery failure reasons:
- Unreachable or switched-off contact numbers
- Incomplete/incorrect address information
- Unavailability at delivery location
- Inaccessible delivery locations or security restrictions
6.2 RTS (Return to Sender) Policy
Procedure for returned shipments:
- Full advance payment required for reshipment
- Original shipping charges non-refundable
- Account review for multiple RTS incidents
- Potential future shipping restrictions
Customer Delivery Responsibility
Mandatory customer actions during delivery and verification requirements
Mandatory pre-acceptance checks required:
- Visual package inspection for external damage
- Seal and packaging integrity verification
- Recipient name and order detail confirmation
- Package weight and dimension verification
Unboxing Video Requirement
Critical evidence collection procedure:
- Continuous video recording from package receipt
- Clear visibility of package condition pre-opening
- Complete unboxing process without cuts or edits
- All package contents displayed and verified
Damage/missing item claims require unboxing video evidence for processing.
Delivery Address Accuracy
Address requirements, accuracy standards, and customer responsibilities
Customer responsibilities for address accuracy:
- Complete, correct, and reachable physical address
- Active contact number with SMS capability
- Availability during standard delivery hours
- Clear delivery instructions if required
Address Error Consequences
Outcomes for address-related issues:
- Processing delays for address verification
- Additional shipping charges for redirection
- RTS and reshipment costs for incorrect addresses
- Delivery failure and order cancellation
Address correction requests must be submitted before shipment dispatch.
Shipping Restrictions & Limitations
Geographic restrictions, service limitations, and prohibited destinations
Geographic shipping limitations:
- Service limited to Pakistan mainland territory
- PO Box addresses not supported
- Restricted military and sensitive areas
- High-risk or blacklisted locations
Service Limitations
Additional service restrictions:
- Remote area delivery subject to courier availability
- Special handling requirements for fragile items
- Size and weight restrictions for standard shipping
- Temperature-controlled items have specific requirements
Shipping restrictions are subject to courier partner service area policies.
Pre-Orders & Special Order Handling
Pre-order processing, stock allocation, and special handling procedures
10.1 Pre-Order Processing
Pre-order specific procedures:
- Estimated delivery dates clearly displayed
- Regular updates on pre-order status
- Stock allocation and reservation system
- Cancellation options before shipment
10.2 Mixed Order Handling
Combination order shipping rules:
- Separate shipment option with additional charges
- Complete order shipment when all items available
- Partial shipment option with consent
- Shipping charge adjustments for split shipments
Pre-order delivery dates are estimates subject to supplier and logistics factors.
Lost, Delayed, or Damaged Shipments
Claims procedures, evidence requirements, and resolution protocols
11.1 Lost Package Protocol
Lost shipment investigation procedure:
- Official "lost" status confirmation from courier
- 7-10 business day investigation period
- Resolution options: replacement or full refund
- Claim processing after investigation completion
11.2 Delay Responsibility Allocation
Delay causes beyond our control:
- Courier operational issues or system failures
- Weather conditions and natural disruptions
- Public holidays and festive season volumes
- Customs or regulatory clearance delays
11.3 Damage Claim Requirements
Mandatory evidence for damage claims:
- Continuous unboxing video without interruption
- Clear photos of damaged packaging from all angles
- Detailed product damage documentation
- Timestamp evidence and order information
Claims lacking unboxing video evidence are automatically rejected.
Shop-n-Win Contest Eligibility
Shipping completion requirements for promotional contest participation
12.1 Shipping Completion Mandatory
Contest eligibility prerequisites:
- Successful order dispatch from warehouse
- Complete delivery confirmation
- No return or cancellation initiation
- Full payment verification completion
12.2 Return Impact on Contest
Return implications for contest participation:
- Automatic contest entry cancellation on return
- Entry status marked "Invalid - Returned"
- Removal from current contest cycle
- No exceptions or appeal process
12.3 Delivery Refusal Consequences
Outcomes for delivery refusal:
- Order cancellation and contest disqualification
- No contest entry allocation
- Potential refund processing fees
- Account review for suspicious patterns
Address Modification Procedures
Address change requests, timelines, and associated charges
Address change policy framework:
- Changes permitted only pre-shipment
- Post-shipment changes not guaranteed
- Courier redirection policies vary
- Potential additional charges apply
Change Request Process
Procedure for address modifications:
- Immediate customer support contact required
- Order status verification for change eligibility
- Courier coordination for redirection
- Confirmation communication to customer
Address change success depends on courier policies and shipment stage.
Key Shipping Policy Points
24-48 hours on business days
Required for damage claims
Eligible only after delivery
2-9 days based on location
Subject to courier availability
SMS/email updates post-shipment
Shipping Support & Contact
📞 Shipping Support Channels
For shipping inquiries, tracking issues, or delivery concerns:
For instant messaging and photo sharing
Hours: 9 AM - 6 PM (Mon-Sat)
📋 Contact Guidelines for Shipping Issues
When contacting support regarding shipping, always include: your order number, tracking number (if available), issue description, and relevant photos/videos. This ensures faster resolution and accurate assistance.
Need assistance with shipping or have delivery questions?
Last Updated: January 1, 2026 | Effective: January 1, 2026 | Mandatory Unboxing Video Policy